What is Cowtown Cleaning Service's Guarantee?
We care about our house cleaning service to you, and we are not
satisfied if you're not. Please notify us within 24 hrs after service if
you are not completely satisfied. We will schedule you for the next
business day to come back and make it right FREE OF CHARGE. THEREFORE,
NO REFUNDS WILL BE GIVEN!!!!
Anything We Can't Help With?
Due to health concerns we do
not clean cat litter boxes. Blood, vomit and anything else along those
lines needs to be cleaned by a bio-hazard cleaning service. We also do
not lift anything, move furniture or move appliances over 25 lbs.
Do You Require A Contract?
No. Please Note,
service may be
terminated at any time (with a 24 hour or more notice) by either party.
As of 12-1-16, we will require a credit card be put on file, upon new
service. All One-Time Cleanings will require a
$50.00 REFUNDABLE DEPOSIT paid at the time of booking and
will be taken off of final total due at the time of service. In the event of a cancellation (without reschedule) less than
24 hours in advance, you will be charged a fee of
1/2 of your usual cleaning amount.
If we come to clean, and there is no answer at the
door or the prearranged mode of entry (example: a certain door will be
unlocked for entry, key will be under the door mat, etc.), you will be
charged a $25.00 trip fee.
You Bring Your Own Supplies and Equipment?
Yes, we provide all the
Please N0te, We
DO NOT provide
the Carpet Vacuum cleaner due to allergy and airborne illness dangers.
If you have any
other questions please don't hesitate to contact us.